Winbet BG Privacy Policy — Your Data is Fully Protected

When you create an account and use our services on Winbet BG, we collect certain necessary information. The purpose is to provide you with a safe, personalized, and high-quality experience. We only collect data that is genuinely required to deliver our services.

Winbet BG does not collect any personal information beyond what is listed above. Sensitive data such as religion, political views, or health information is never collected.

Winbet BG uses your data only for legitimate purposes. We never use your information for irrelevant advertising or unauthorized activities. Every reason we use your data is explained in detail below.

• For account creation, verification, and management.
• To process deposits, withdrawals, and financial transactions.
• For KYC verification and age confirmation.
• To prevent fraud, money laundering, and cybercrime.
• To personalize your gaming experience and deliver relevant offers.
• To ensure the security and stability of the platform.
• To meet legal obligations and cooperate with regulatory bodies.
• For customer service and issue resolution.

Winbet BG does not sell, rent, or trade your personal information. In limited circumstances, data may be shared with specific parties — and only ever in the interest of protecting you.

• Payment Processor: Necessary information is shared to process transactions with Mobile Banking, Nagad, and Rocket.
• KYC Partner: With approved third parties for identity verification.
• Legal Authorities: Data may be disclosed in response to a court order or government directive.
• Security Provider: To assist with fraud investigations.

Winbet BG uses cookies to keep the platform running smoothly and to improve your experience. Cookies are small text files stored in your browser. They pose no risk to your privacy.

• Essential Cookies: To maintain your login session and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze platform usage and improve our services.
• Marketing Cookies: To show relevant offers — you can opt out at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Winbet BG uses industry-leading technology to protect your data. Our security infrastructure operates across multiple layers, so even if one layer is compromised, your information stays safe.

• All sensitive data is encrypted during transfer.
• Data stored on our servers is also kept in encrypted form.
• Regular security audits and penetration testing are conducted.
• Suspicious activity is automatically detected and blocked.
• In the event of a data breach, affected users will be notified within 72 hours.

Winbet BG believes you should have full control over your own data. That is why we provide you with the following rights, which you can exercise at any time.

• Right of Access: You can request to view all the information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data, subject to certain conditions.
• Right to Restrict Processing: In certain cases, you can request that the processing of your data be restricted.
• Right to Data Portability: You can request a copy of your data in a commonly used, portable format.
• Right to Object: You can object to marketing communications and opt out at any time.

Winbet BG does not retain data longer than necessary. Each type of data has a defined retention period, set in accordance with international law and regulatory guidelines.

• Core account information is retained for as long as the account remains active.
• Financial transaction data is retained for up to 5 years as required by law.
• After an account is closed, unnecessary data is deleted within 30 days.
• Data from banned accounts may be retained long-term to prevent fraud.

Winbet BG is strictly for users aged 18 and above. We do not collect or process data from minors under any circumstances. Age verification is mandatory at the time of registration.

• If a user is identified as a minor, their account will be closed immediately.
• Any data collected from a minor will be deleted without delay.
• Parents can contact us directly regarding an account created by an underage child.

Winbet BG may update this Privacy Policy from time to time. Changes may occur due to legal updates, new services, or technical improvements. You will always be notified before any significant changes take effect.

• You will be notified of any changes via your registered email or through a notice on the platform.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• The date of the most recent update to this page will always be displayed here.

For any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated privacy team. We take all requests seriously and aim to respond as quickly as possible.

• Requests to access or delete data will be processed within 30 days.
• Complex complaints may take up to 60 days to resolve.
• If you are not satisfied with our resolution, you have the right to file a complaint with an independent regulatory authority.